SkyBill Documentation

SkyBill Utility Billing is a complete meter-to-cash solution for utilities of any size. Built on Microsoft Dynamics 365 Business Central, it integrates billing, customer management, and finance in a single cloud platform.

SkyBill helps utilities:

• Automate the entire billing cycle, from collecting meter readings to sending invoices and receiving payments.
• Support multiple services such as electricity, gas, water, wastewater, district heating, cooling, or any other contract-based service.
• Serve diverse customer segments, including residential, SME, and industrial / commercial clients.

With SkyBill, you can quickly introduce new tariffs such as time-of-use or prepaid plans, maintain a single view of customer information, and scale your operations without heavy IT infrastructure.

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1. SkyBill collects meter data, records it by supply address and meter point, and aggregates the results at the building level.
2. The system then validates the readings and calculates the consumed services. Both data collection and validation run automatically.
3. In parallel to the data collection, you need to set up tariffs. A tariff defines the calculation method for each utility and the rates that apply to it.
4. When you assign tariffs to specific customers, SkyBill creates the corresponding contracts.
5. Invoices are generated from the contract terms and the calculated services for each billing period. In most cases, this invoicing process is fully automated.
6. You can launch and configure the customer or landlord portal directly from Dynamics 365 Business Central. These portals enable customers to view their meter readings, contract details, and invoices.
7. Customers can pay invoices directly in the portal using a credit card, wire transfer, PayPal, or other supported payment methods.

How to use this documentation?

SkyBill is an application that extends standard Dynamics 365 Business Central functionality to meet the needs of utilities. You cannot use SkyBill without Dynamics 365 Business Central, or as an extension to any other ERP system. That assumption applies to this documentation. In most cases, we do not document processes or functionalities that are part of the Dynamics 365 Business Central standard (for example, setting up a customer card). In such cases, we provide a link to the Dynamics 365 Business Central documentation on Microsoft Learn. This way, this documentation concentrates only on functionalities that are part of SkyBill.

Additional resources

Tariff Components
Set up Tariffs
Meter Points
Supply Addresses
Contracts