Table of Contents

Help and support

Important

Draft documentation
This content is a draft version of the SkyBill documentation and is subject to final review. Some information may be incomplete or inaccurate. Features, terminology, and procedures may change before the official release.

The type of support you receive and how you request assistance depend on your relationship with SkyBill.

For customers with Service Level Agreement (SLA)

If you have an active SLA, you can access our online service desk portal. You will receive a separate invitation with login credentials to access this dedicated support platform.

For customers without SLA

Customers without an active SLA can contact our support team by email at support@skybill.eu.

For prospective customers

If you are not yet a SkyBill customer and would like to learn more about our products and services:

  • Email us at info@skybill.eu
  • Call our sales team (contact details available on our website)
  • Use the live chat feature on skybill.eu

Totaling types
Tariffs
Design details
Meter points
Contracts

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