Frequently asked questions about using SkyBill

Important

Draft documentation
This content is a draft version of the SkyBill documentation and is subject to final review. Some information may be incomplete or inaccurate. Features, terminology, and procedures may change before the official release.

Find answers to common questions about SkyBill.

How long does it take to set the system up?

It all depends on the project size, data migration, integrations, and customizations - from a couple of hours (for an out-of-the-box solution for a start-up with no integrations) to several months for more complex projects.

What languages are available?

The list of official languages supported by Microsoft and its partners is available at Country/regional availability and supported languages. Some localizations are available directly from local partners.

How does SkyBill integrate with other systems?

We use APIs to facilitate integration with external systems. APIs are available for each field or piece of data in the system, or we can create one if it is not available by default.

Do you have an integrated CIS (Client Information System)?

We have a customer self-service portal that is white-labeled, allowing clients to add their own logos. Clients can create their own design if they prefer, and we can integrate it with information from the back office (invoices, usage, balances, and so on).

Can you integrate with SAP, Oracle, or other ERP?

Yes, we can at both the General Ledger Level and the transaction level.

How is data migration done?

The most common method is using CSV files. In more complex cases, we can write scripts when additional data-sorting functionality is needed.

Which countries do you operate in?

We offer our solution in all countries where Microsoft Dynamics 365 Business Central is available, as SkyBill is an add-on to Dynamics 365 Business Central (included in the license costs).

Where is the SaaS solution located by default?

We have set up our environment in a TIER III Data center in EUROPE. Still, we can alternatively deploy the solution in other data centers, such as Azure or Amazon (provided SkyBill is the sole administrator for those servers).

Do you help with the system set-up?

Yes, we do. We can provide a training course for your team, help with system and rate set-ups, handle any customizations, and provide support after going into production. Sometimes support is provided by local partners.

What is the typical size of SkyBill's clients?

Most clients for our utility billing solution have around 20k-50k customers or tenants. However, we also have clients who started with just 1000 customers, and, as the system is scalable, SkyBill can be used for projects with up to 1 million customers.

Totaling types
Tariffs
Design details
Meter points
Contracts

Table of Contents